Alpský hotel Špindlerův Mlýn

Additional terms and conditionsPrices and servicesThe indicative prices of accommodation and any other services are listed in the presentation materials of the accommodation provider (website, brochures, etc.).However, the price that is stated in the accommodation voucher (hereinafter referred to as the voucher) is binding for the customer.The scope of contractually agreed services and prices is binding for their breakdown in the voucher. The accommodation provider is entitled to change the agreed conditions of the stay in cases beyond its control (e.g. force majeure).Cancellation of the stay by the customerThe customer is entitled to cancel the order at any time before arrival. Cancellation of the stay requires a written electronic form (email with delivery) to sales@hotelklik.cz. The date and time of sending the email is decisive for determining the cancellation period.For larger groups, individual cancellation fees may be negotiated.After the expiry of the free cancellation period, the accommodation provider will not charge the customer the aforementioned cancellation fees if he/she was unable to use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness (does not apply to covid and common respiratory diseases), call-up order, natural disaster. The customer is obliged to provide written proof of the aforementioned facts to the accommodation provider within 3 days of their occurrence. The customer is obliged to provide written proof of the aforementioned facts to the accommodation provider within 3 days of their occurrence.In case you are forced to cancel your stay after the free cancellation period, you will not avoid cancellation fees.If you do not want to risk loss, take out cancellation insurance from your insurance company.Guarantee of accommodationThe hotel guarantees the reservation on the basis of a written confirmation issued by the hotel. The written confirmation of the reservation is usually issued on the basis of a binding written order from the customer. Unless otherwise stated, the hotel is entitled to require a deposit for the services provided, payable before the arrival date. The amount of the deposit and its due date is indicated on the invoice. In the event that the deposit is not paid to the hotel by the due date, the hotel considers the reservation cancelled, without refund. The hotel guarantees accommodation on the day of arrival until 18:00 local time. After this date, the hotel is entitled to offer the accommodation to another person. In case of prior information, the reservation time can be extended by agreement.Cancellation policyThe client is obliged to always make any changes to the reservation or cancellation by email and this change or cancellation must be confirmed by the hotel.Any shortening of the length of stay or failure to use some of the services booked (if available) is not a reason for refunding part of the payment for the services booked, unless otherwise agreed.Payment termsUnless otherwise stated, the hotel requires payment in cash for the services provided no later than the day of the guest's arrival. The hotel also accepts credit cards. For group and group events, the hotel requires payment for the services ordered at least 45 days prior to the stay.Translated with www.DeepL.com/Translator (free version)