Penzion Na Náměstí Dvůr Králové nad Labem

Terms of Business and Cancellation Policy1. Prices and ServicesThe approximate prices of the accommodation and other services are mentioned in the presentation leaflets of the accommodation provider (websites, brochures, etc.). However, the price for the customer is stated in the accomodation voucher (hereinafter referred as voucher). For the scope of the contractually agreed services and prices their voucher is binding. The landlord is authorized to change the agreed terms of stay in cases that can not affect (eg Force Majeure).2. Cancellation PolicyThe customer is entitled to cancel the order at any time prior to arrival. Cancellation of the stay requires an electronic form. Please write an email at penzion@nanamesti.cz. To determine the cancellation period is decisive the date and the time of sending the email. Cancellation terms: · Until 14:00 of the previous day before arrival – free of charge · After 14:00 of the previous day before arrival – price for the first night · Not arrive - 100% of the price of the ordered services For larger groups may be apply individual cancellation fees. The landlord will not charge cancellation fees if the customer was unable to take out booked services for the following reasons: family death, hospitalization of a client or a family member, serious illness, drafting into the army, natural disaster. The mentioned facts above must be submitted by the client to the accommodation provider by written document no later than 3 days of the origin.3. ValidityThese business and cancellation terms are part of the order of the accommodation and the accomodation voucher. Child 0-3 years vithout of bed and service FREEChild 3-12 years on a bed – 20% discountThe extra bed in a triple suite is suitable for 2 peopleIn the price is included breakfast, parking by the guest house, bicycle storage and a city fee.Parking is possible by the back entrance to our areal. (1 room = 1 car). Parking place is not guarded.From 7.8.2024 to 10.8.2024, a 100% non-refundable deposit will be paid for stays when making a reservation.Air conditioning is included in the price. You will receive an air conditioning remote control along with the room keys on arrival during the peak hot months. The key must be handed in at check-out to the reception or restaurant staff. ATTENTION: If the remote control is lost or stolen, you will be charged CZK 5,000. The damage will be paid at the reception in cash or by credit card.