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GENERAL BUSINESS TERMS AND CONDITIONS OF VLRZ FACILITY
for the Provision of Accommodation, Catering and other Services
Vojenská lázeňská a rekreační zařízení (Military Spa and Recreation Facilities)
Magnitogorská 12, 101 00 Praha 10
Company ID No. (IČ): 00000582
Organization registered with the Trades Department of the Authority of Town District Prague 10Art. 1 Subject Matter of the Terms and Conditions
1.1. Subject matter of these Terms and Conditions (hereinafter „the
Terms and Conditions“) are accommodation, catering and other duly
pre-ordered and paid services according to the offer of a facility of
the Military Spa and Recreation Facilities (hereinafter „the Facility“)
in the scope as specified in the Client’s order (see Art. 2.1.2.). 1.2.
The Facility isobliged to ensure services in the scope and quality
agreed and to inform about any change in services provided, without
undue delay. Any changes in and deviations from the agreed scope of
individual services, including early termination of the provision
thereof, are admissible in particular for force majeure reasons, i.e.
due to causes that could not be avoided by the Facility despite all
efforts to the contrary. Decision of the establishing authority on
changing the way of use of an accommodation capacity within the
Facility’s main and/or other scope of activities, as well as the
occurrence of a crisis situation according to the Act No. 240/2000
Coll., the Crisis Management Act, as amended, are also considered to be
such a reason as stated above. Art. 2 Contractual Relationship Participants
2.1. Participants of a contractual relationship are the following: 2.1.1. Vojenská lázeňská a rekreační zařízení (hereinafter "VLRZ"),
2.1.2. Natural or legal persons (hereinafter „the Client“).
Art. 3 Establishing the Contractual Relationship 3.1.
The contractual relationship is established between the contracting
parties by ordering services by the Client and the confirmation thereof
by the Facility.
Art. 4 Prices for Services
4.1. Prices for services are deemed contract prices and are specified in a valid pricelist.4.2.
The Client is obliged, based on his/her order, upon request of the
Facility made prior to the commencement of the Client’s stay, to make an
advance payment amounting to 100 per cent from the total price of
services ordered. Art. 5 Changes in Services Ordered
5.1. The Client is entitled to cancel in writing services ordered on
condition that he/she pays to the Facility a compensation (hereinafter
„the Cancellation Fee“) the amount of which shall be set depending on
the period of time in which the services ordered are cancelled, as
follows: 5.1.1. 30 and more days prior to the commencement of the Client’s stay: no Cancellation Fee, 5.1.2. 29 to 15 days prior to the commencement of the Client’s stay: 30 per cent from the total accommodation price, 5.1.3. 14 to 8 days prior to the commencement of the Client’s stay: 50 per cent from the total accommodation price, 5.1.4. 7 to 1 day(s) prior to the commencement of the Client’s stay: 60 per cent from the total accommodation price, 5.1.5.
On the day set as the Client’s stay commencement day: 100 per cent from
the total accommodation price and the price for meals for the first and
second day of the stay.
5.2. The contracting parties may agree in writing that cancellation fees
will not be charged (death, documented hospitalization). 5.3.
In case of an early departure of the Client, Cancellation Fee amounting
to 100 per cent from the remaining price for the stay shall be
5.4. No compensation shall be provided for services ordered but not used
and for changes in services ordered made during the stay
(accommodation, meals). 5.5. Provisions of Art. 5 shall,
mutatis mutandis, apply for cancellation of services ordered due to
withdrawal of consent to personal data processing.
Art. 6 Accommodation Regulations
6.1. The Client is obliged to observe the Facility’s Accommodation Regulations. 6.2.
In case of non-observance of Accommodation Regulations resulting in
loss or damage incurred by the Client, the Facility shall not be held
responsible for such loss or damage, unless otherwise provided by legal
regulations in force.Art. 7 Complaints 7.1.
The Client is entitled to make a complaint regarding services if he/she
finds out that services provided by the Facility are defective.
7.2. Complaints are governed by the VLRZ Complaints Regulations that are
available at the Facility and on the web site www.volareza.cz.
7.3. If a consumer dispute arises between the Client (consumer) and the
Facility that the parties have not been able to resolve by mutual
agreement, the Client may submit an application for out-of-court
settlement of such a dispute to the body designated for consumer
disputes out-of-court settlement which is Česká obchodní inspekce (Czech
Trade Inspection Authority), Ústřední inspektorát - oddělení ADR
(Central Inspectorate – ADR Department), Štěpánská 15, 120 00 Praha 2,
e-mail: firstname.lastname@example.org, www.adr.coi.cz. Art. 8 Final Provisions 8.1. The Terms and Conditions become valid and take effect on 1st May 2016. InfoRmation on personal data processingThe company Vojenská lázeňská a rekreační zařízení with
registered offfice in Magnitogorská 1494/12, 101 00 Praha 10 – Vršovice, identification
No.: 00000582, tax identification No.: CZ00000582, registered with the Trade
Licensing Office of the Prague 10 Municipal District Authority (hereinafter
referred to as „the Controller“), as personal data controller, hereby provides
information on the methods and extent of personal data processing by the said
company, including the scope of data subjects‘ rights related to the processing
of their personal data.
by the Controller is being carried out as follows:Purpose of data processing:
personal data records of clients – guests staying temporarily in a VLRZ
accommodation facility within the framework of hotel and wellness stays.Legality of data processing:
Entering into a contractual relationship
(accommodation contract) with the objective of meeting the client’s interest in
a stay as mentioned above.
the obligation of the accommodation provider to keep a guest register and records
book of guests in accordance with the Act. No. 565/1990 Coll., on Local Fees, and the Act
No. 326/1999 Coll., on the Residence of Foreign Nationals in the Territory of
the Czech Republic and Amending of Certain Acts. The Controller
processes the following personal data categories: Name,
surname, academic degree, place of residence, number of identity document (identity
card or passport).
processing by the Controller is carried out for the period of:
decision-making: No Profiling:
In case of a request for paying the service required
using the financial means of the Cultural and Social Needs Fund (CSNF), the
personal data shall be provided, to the extent as specified in an order issued
by the CSNF administrator, also to partial CSNF funds administrators who have
placed the order in question, and the service is subsequently invoiced by VLRZ
to the said administrators.
about personal data processing: Personal data processing by the Controller shall be
carried out in compliance with the legislation of the Czech Republic and the Regulation (EU) 2016/679 of
the European Parliament and of the Council of 27 April 2016 on the protection
of natural persons with regard to the processing of personal data and on the
free movement of such data and on repealing Directive 95/46/ES (hereinafter „GDPR“).
Rights of data
subjects:- right to
request from the Controller access to personal data related to the data
subject, their rectification, erasure or restriction of processing,
· - right to
lodge a complaint with the supervisory authority. You can exercise your rights
by delivering your request to the address of the Controller (via e-mail: email@example.com, or using the data box: