Hotel Kocanda Děčín

Cancellation policy Cancellation fees:02.01.2024-27.12.2024 / 02.01.2025-25.12.2025Free cancellation up to 3 days before the arrival date. Cancellations made less than 3 days prior to the arrival date (less than 72 hours prior to the arrival date) may be subject to a cancellation fee equal to the full amount of the stay. No-shows will be charged the full price of the stay.28.12.2024-01.01.2025 / 26.12.2025-03.01.2026Free cancellation up to 7 days prior to arrival date. Cancellations made less than 7 days prior to the arrival date (less than 168 hours prior to the arrival date) may incur a cancellation fee equal to the full price of the stay. No-shows will be charged the full price of the stay.Additional terms and conditions:The full Terms and Conditions can be found on the website of the accommodation provider. By confirming the booking, the Customer confirms to the Accommodation Provider that he/she is fully aware of and agrees to these Terms and Conditions.1. Prices and services:The approximate prices of accommodation and any other services are given in the presentation materials of the accommodation provider (website, brochures, etc.). However, the Customer is bound by the price stated in the accommodation voucher (hereinafter referred to as the voucher). For the scope of the contractually agreed services and prices, the voucher is binding. The accommodation provider is entitled to change the agreed conditions of stay in cases beyond its control (e.g. force majeure). 2. Cancellation by the customer:The customer is entitled to cancel the order at any time before arrival. Cancellation of the stay requires a written electronic form (email with delivery) to hotel@kocanda-decin.cz. The date and time of the email is decisive for determining the time of cancellation. The accommodation provider will not charge the customer the above cancellation fees if he/she could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness, call-up order, natural disaster. The customer is obliged to provide written proof of the aforementioned facts to the accommodation provider within 3 days of their occurrence. 3. Marketing messages:By accepting the Terms and Conditions, the Customer gives the Accommodation Provider his/her consent to receive marketing communications (newsletter with business news). If the Customer wishes to stop receiving these newsletters, he/she shall do so by unsubscribing on his/her side, which is located in the footer of the commercial communication.